Frequently Asked Questions
Frequently Asked Questions
When disaster strikes your home or business, you need fast, reliable, and highly experienced professionals to safely restore your property. Disaster Restoration Services provides 24/7 emergency response for water and flood damage, fire and smoke cleanup, mold remediation, storm damage repair and cleanup, and hazardous sewer backup cleanup. Below are a few of the most common questions customers ask about our restoration process and services.
What is the first thing I should do if my home has flood or water damage?
If you experience flooding or water damage, the firs step is to stop the water source if possible and contact our 24/7 emergency team. We respond right away to extract standing water, dry the structure, and prevent mold growth. Acting quickly can reduce damage and restoration costs significantly.
How does smoke and fire damage cleanup and restoration process work?
After a fire, Disaster Restoration Services will assess the damage, remove debris, clean soot and smoke residue from surfaces, and address odors with professional deodorization equipment. We also restore salvageable items and repair damaged structures. Our experienced team handles everything from small smoke issues to full-fire reconstruction.
When should I call for mold remediation?
You should contact us as soon as you see visible mold, notice a musty odor, or experience unexplained allergy-like symptoms in your home or business. Mold spreads rapidly and can cause serious structural and health issues. We will identify the moisture source, safely remove mold, and restore affected areas.
What types of storm damage do you repair?
We handle all types of storm-related damage, to include roof leaks, fallen trees, broken windows, flooding, hail damage, and structural issues. Our highly-skilled team provides emergency tarping, board-up services, water extraction, and complete restoration to get your property safe and secure again.
How unsafe is sewer backup and can you clean it?
Sewer backups are highly hazardous due to bacteria and contaminants. It is very important that you do not handle it yourself. Disaster Restoration Services provides immediate cleanup, sanitation, removal of affected materials, and full restoration. Our team will make sure your home i s safe, disinfected, and odor-free.
Do you offer 24-hour emergency restoration services?
Yes! Disaster Restoration Services is available 24/7, including weekends and holidays. Whether you're dealing with water damage, fire damage, storm destruction, mold, or a sewer emergency, you can count on our rapird response team to begin cleanup and restoration right away.